Widerrufsrecht

REFUNDS POLICY

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Refunds for physical goods:

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email help@nancywarrenauthor.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!

Digital products and the EU right of withdrawal

Under EU Consumer Rights Directive (2011/83/EU), consumers generally have a 14-day right of withdrawal (the "cooling-off period") for online purchases. However, digital products are a key exception — if a customer has already started downloading or streaming a digital product and explicitly consented to waive their withdrawal right before purchase, the right of withdrawal does not apply.

European Union 14-Day Cooling-Off Period

If your order (physical products) is being shipped into the European Union, you have the right to cancel or return your physical-product order within 14 days. Digital goods are excluded once delivered.