Refund policy

REFUNDS POLICY

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Refunds for physical goods:

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email help@nancywarrenauthor.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!

European Union 14-Day Cooling-Off Period

Under European consumer law, the right of withdrawal (often called the "cooling-off period") gives consumers a mandatory 14-day window to cancel online, phone, or off-premises purchases. You can return items or cancel services for any reason without justification or penalty.

How the Cooling-Off Period Works

  • Timeframe: 14 days. For goods, it begins the day you receive the item. For services or digital content, it begins on the day the contract is concluded. 
  • Cancellation Process: You must explicitly notify the seller using the Withdraw Order link in the footer.
  • Refunds: Swordschool Ltd must refund all payments (including standard delivery costs) within 14 days of receiving your cancellation. However, you are generally responsible for the direct cost of returning the goods.
  • Failure to Inform: If the trader does not inform you of your right of withdrawal, your cancellation period is legally extended by 12 months. 

Exemptions
Not all purchases are eligible for this right. Exemptions include:

  • Custom-made or personalized goods
  • Digital content if the download/streaming has already begun with your prior express consent, and you acknowledged you would lose the right of withdrawal.

Digital products and the EU right of withdrawal

Under EU Consumer Rights Directive (2011/83/EU), consumers generally have a 14-day right of withdrawal (the "cooling-off period") for online purchases. However, digital products are a key exception — if a customer has already started downloading or streaming a digital product and explicitly consented to waive their withdrawal right before purchase, the right of withdrawal does not apply.